Per the OPWDD Policy Manual, every Care Coordination Organization (CCO) has a Quality Management Committee (QMC). STC’s Quality Management Committee is a multi-disciplinary team overseen by the Population Health Coordinator and comprised of various STC staff, staff from collaborating provider agencies, and family advocates.
The QMC meets quarterly to review STC’s Quality Management Plan and plays a big role in helping the agency make informed decisions, address concerns, and support continuous improvement.
What Does the Committee Do?
The Quality Management Committee has several important responsibilities:
- Set goals and priorities: The QMC helps decide what the biggest quality issues are and which ones to tackle first.
- Review data: The committee looks at performance data (how well the CCO is doing) and identifies trends, successes, and problem areas. This includes clinical outcomes, member satisfaction, and system-level outcomes (for example: hospital readmissions).
- Improve services: When the committee finds something that needs fixing, a Performance Improvement Plan (“PIP”) is implemented with clear, measurable goals. Processes, like the plan-do-study-act cycle, are also utilized for continuous improvement efforts.
- Inform Leadership: The QMC shares findings, goals, and updates with leadership to ensure quality is a primary focus.
- Maintain oversight: The QMC ensures that the CCO follows OPWDD and regulatory requirements. They also help ensure that quality improvement remains a priority throughout the organization.
Why Does this Committee Matter?
- Better Care: Because the QMC is looking at real data, they can help make sure the care that members receive is effective and responsive to their needs.
- Your Voice Matters: STC members and their advocates help guide the committee’s decisions — so your experiences directly influence quality efforts.
- Stronger Services: By tracking quality and making improvements, the committee helps reduce the chance of problems recurring.
- Transparency & Accountability: The committee’s reports to leadership mean that quality isn’t hidden — it’s monitored, reviewed, and reported.
Overall, the Quality Management Committee helps Southern Tier Connect learn, grow, and improve as an agency. Their work strengthens services, makes them safer, and more person-centered for all members.
If you have any questions about STC’s Quality Management Plan or the Quality Management Committee, reach out to Emily Jackson at jacksone@southerntierconnect.org.