After Hours Call Number

If you need to get in touch with an STC Supervisor, and it is between the hours of 4pm- 8am, call (607)376-7526 x101, any day of the week. Please contact your Care Manager with any issues that arise Monday-Friday 8am-4pm. For health-related emergencies, please dial 911.

Latest Updates

This is where the most recent updates can be found as we assess this rapidly evolving situation.

This page was last updated @ 8:00 AM on March 30, 2020

Our Champions – A Joint Publication of the Seven NY Care Coordination Organizations

We hope that you and your loved ones continue to be safe. This week, we are pleased to bring a look at some good news. All seven New York State Care Coordination Organizations have worked together to create "Our Champions," a look at the Care Managers who...

Information for Individuals and Families March 24, 2020 – COVID-19

As we have mentioned to you through our various communications in the last week, all seven CCO’s in the state have been working together during this COVID-19 pandemic and have requested relief from OPWDD/DOH on several requirements. These...

Information for Providers March 24, 2020 – COVID-19

As we have mentioned to you through our various communications in the last week, all seven CCO’s in the state have been working together during this COVID-19 pandemic and have requested relief from OPWDD/DOH on several requirements. These requests will...

Health officials, including Southern Tier Connect’s partner organizations, are monitoring the status and spread of COVID-19 on a daily basis. This is a difficult time for many who are uncertain about what this global pandemic means for both themselves and the world as a whole. We want to assure all members that we are available as a resource to the fullest of our abilities.

To help consolidate information, have assembled some FAQs, along with both internal and external resources below to share our response to this developing situation.

What is COVID-19?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold. A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis. The World Health Organization declared the disease a pandemic on March 11, 2020.

*Source

What are some steps to address COVID-19?
  • Continue practicing proactive steps to keep you and your loved ones safe from this virus. This includes regular and prolonged hand washing practices.

 

  • If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms please notify your Primary Care Physician or Health Care Provider immediately.

 

 

I have a meeting scheduled with Southern Tier Connect; what should I do?

If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms and you have a Face to Face meeting scheduled with your Care Manager or Intake Coordinator please call and reschedule your appointment immediately.

You have options to communicate with your Care Manager in a variety of ways- phone, video conference, email etc. Please contact our main number (607)376-7526 or contact your Care Manager/ Intake Coordinator directly to schedule an alternative meeting method.

What is Southern Tier Connect doing to prevent the spread of COVID-19?

We have posted signs at the entrances of our offices instructing visitors not to visit if they have symptoms of respiratory infection

Care Coordination Managers are pre-screening all face-to-face meetings with a courtesy call to assess the health and wellbeing of all household/site residents before arriving.

We are obligated to call the local Public Health Department if we are notified of any of our staff testing positive per OSHA Regulations.

Where can I find more information about COVID-19?

There are nearly infinite resources about COVID-19 appearing by the hour, but the best resources are listed below these FAQs. This article from the Centers for Disease Control is representative of our position on proactive protection.

Trusted Resources

Southern Tier Connect has been in contact with or follows advice from the following state and federal resources:

Local and Regional Services

211-NY has collected information about services in different communities across NY. Click the name of your county below to connect with these resources, or if you are interested in resources outside of your county, click the last button for all of NYS. We have also included a link to FindHelp.org, which includes a zipcode search for services near you.