After Hours Call Number
If you need to get in touch with an STC Supervisor between the hours of 4 pm – 8 am on any day of the week, call (607) 376-7526 x101. For issues that arise Monday through Friday, 8 am – 4 pm, please contact your Care Manager. For health-related emergencies, please dial 911.
Health officials, including Southern Tier Connect’s partner organizations, are monitoring the status and spread of COVID-19 on a daily basis. This is a difficult time for many who are uncertain about what this global pandemic means for both themselves and the world as a whole. We want to assure all members that we are available as a resource to the fullest of our abilities.
Frequently Asked Questions
To help consolidate information, have assembled some FAQs, along with both internal and external resources below to share our response to this developing situation.
What is COVID-19?
What are some steps to address COVID-19?
- Continue practicing proactive steps to keep you and your loved ones safe from this virus. This includes regular and prolonged hand washing practices.
- If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms please notify your Primary Care Physician or Health Care Provider immediately.
I have a meeting scheduled with Southern Tier Connect; what should I do?
You have options to communicate with your Care Manager in a variety of ways- phone, video conference, email etc. Please contact our main number (607)376-7526 or contact your Care Manager/ Intake Coordinator directly to schedule an alternative meeting method.
What is Southern Tier Connect doing to prevent the spread of COVID-19?
Care Coordination Managers are pre-screening all face-to-face meetings with a courtesy call to assess the health and wellbeing of all household/site residents before arriving.
We are obligated to call the local Public Health Department if we are notified of any of our staff testing positive per OSHA Regulations.
Where can I find more information about COVID-19?
This is where the most recent updates can be found as we assess this rapidly evolving situation.
This page was last updated @ 12:30 PM on December 22, 2020
The Covid-19 Vaccine - What We Know
Visit our newly published Covid-19 vaccine information page!
Don't Forget Your Flu Shot!
While our primary public health concern at this time is COVID-19, we also want to stress the importance of preventing the spread of influenza. Here are some useful resources to cover the essentials of the flu shot during the pandemic, as well as some seasonal health information.
Local and Regional Services
211-NY has collected information about services in different communities across NY. Select your county below to connect with these resources, or if you are interested in resources outside of your county, click the icon for all of New York State. We have also included a link to FindHelp.org, which includes a zip code search for services near you.