After Hours Call Number

If you need to get in touch with an STC Supervisor, and it is between the hours of 4pm- 8am, call (607)376-7526 x101, any day of the week. Please contact your Care Manager with any issues that arise Monday-Friday 8am-4pm. For health-related emergencies, please dial 911.

Latest Updates

This is where the most recent updates can be found as we assess this rapidly evolving situation.

This page was last updated @ 4:45 PM on April 20, 2020

Mask Distribution – Thursday 6/4/2020

We will be distributing face coverings on Thursday 6/4 at our Binghamton, Cortland, Ithaca, Norwich, and Oneonta locations from 11 am until 1 pm and then from 4 pm until 6 pm.  These are cotton masks, though they contain silver and copper. These masks are available to...

Civil Rights Update from Health and Human Services – COVID-19

The NYS Department of Health has posted the Health and Human Services Office of Civil Rights bulletin related to COVID-19. Click the button below to read more about this important update about the rights of all.

Information for Providers April 8, 2020 – COVID-19

Our commitment to the health and safety of the individuals and families we support and our workforce continues to be Southern Tier Connect’s highest priority through this difficult time. We are also committed to helping our provider community...
Health officials, including Southern Tier Connect’s partner organizations, are monitoring the status and spread of COVID-19 on a daily basis. This is a difficult time for many who are uncertain about what this global pandemic means for both themselves and the world as a whole. We want to assure all members that we are available as a resource to the fullest of our abilities.

To help consolidate information, have assembled some FAQs, along with both internal and external resources below to share our response to this developing situation.

What is COVID-19?
A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold. A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis. The World Health Organization declared the disease a pandemic on March 11, 2020.

*Source

What are some steps to address COVID-19?
  • Continue practicing proactive steps to keep you and your loved ones safe from this virus. This includes regular and prolonged hand washing practices.

 

  • If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms please notify your Primary Care Physician or Health Care Provider immediately.

 

 

I have a meeting scheduled with Southern Tier Connect; what should I do?
If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms and you have a Face to Face meeting scheduled with your Care Manager or Intake Coordinator please call and reschedule your appointment immediately.

You have options to communicate with your Care Manager in a variety of ways- phone, video conference, email etc. Please contact our main number (607)376-7526 or contact your Care Manager/ Intake Coordinator directly to schedule an alternative meeting method.

What is Southern Tier Connect doing to prevent the spread of COVID-19?
We have posted signs at the entrances of our offices instructing visitors not to visit if they have symptoms of respiratory infection

Care Coordination Managers are pre-screening all face-to-face meetings with a courtesy call to assess the health and wellbeing of all household/site residents before arriving.

We are obligated to call the local Public Health Department if we are notified of any of our staff testing positive per OSHA Regulations.

Where can I find more information about COVID-19?
There are nearly infinite resources about COVID-19 appearing by the hour, but the best resources are listed below these FAQs. This article from the Centers for Disease Control is representative of our position on proactive protection.

Trusted Resources

Southern Tier Connect has been in contact with or follows advice from the following state and federal resources:

Local and Regional Services

211-NY has collected information about services in different communities across NY. Click the name of your county below to connect with these resources, or if you are interested in resources outside of your county, click the last button for all of NYS. We have also included a link to FindHelp.org, which includes a zipcode search for services near you.