COVID-19 Response

After Hours Call Number

If you need to get in touch with an STC Supervisor between the hours of 4 pm – 8 am on any day of the week, call (607) 376-7526 x101. For issues that arise Monday through Friday, 8 am – 4 pm, please contact your Care Manager. For health-related emergencies, please dial 911.

Our Response

Health officials, including Southern Tier Connect’s partner organizations, are monitoring the status and spread of COVID-19 on a daily basis. This is a difficult time for many who are uncertain about what this global pandemic means for both themselves and the world as a whole. We want to assure all members that we are available as a resource to the fullest of our abilities.

Frequently Asked Questions

To help consolidate information, have assembled some FAQs, along with both internal and external resources below to share our response to this developing situation.

What is COVID-19?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold. A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis. The World Health Organization declared the disease a pandemic on March 11, 2020.

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What are some steps to address COVID-19?

Continue practicing proactive steps to keep you and your loved ones safe from this virus. This includes regular and prolonged hand washing practices.

If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms please notify your Primary Care Physician or Health Care Provider immediately.

I have a meeting scheduled with Southern Tier Connect; what should I do?

If you, the individual you care for or anyone in your household is experiencing respiratory illness or flu like symptoms and you have a Face to Face meeting scheduled with your Care Manager or Intake Coordinator please call and reschedule your appointment immediately.

You have options to communicate with your Care Manager in a variety of ways- phone, video conference, email etc. Please contact our main number (607)376-7526 or contact your Care Manager/ Intake Coordinator directly to schedule an alternative meeting method.

What is Southern Tier Connect doing to prevent the spread of COVID-19?

We have posted signs at the entrances of our offices instructing visitors not to visit if they have symptoms of respiratory infection

Care Coordination Managers are pre-screening all face-to-face meetings with a courtesy call to assess the health and wellbeing of all household/site residents before arriving.

We are obligated to call the local Public Health Department if we are notified of any of our staff testing positive per OSHA Regulations.

Where can I find more information about COVID-19?

There are nearly infinite resources about COVID-19 appearing by the hour, but the best resources are listed below these FAQs. This article from the Centers for Disease Control is representative of our position on proactive protection.

Latest Updates

This is where the most recent updates can be found as we assess this rapidly evolving situation.

This page was last updated @ 12:30 PM on December 22, 2020

The Covid-19 Vaccine - What We Know

Visit our newly published Covid-19 vaccine information page!

Learn More

Webinar: The COVID-19 Vaccine – Be Informed

An informative webinar about the COVID-19 vaccine presented by Bassett Healthcare Network This webinar occurred on Thursday, December 17 at 12:00 p.m. Did you miss the webinar? You can now watch it here:

Day Services – Fall 2020

We were pleased to bring together our members, leading service providers, and Southern Tier Connect staff to present a webinar about day services for the fall of 2020. Thank you to so many who were in attendance live; for those that missed out the first time, we are...

Mask Distribution – Thursday 6/4/2020

We will be distributing face coverings on Thursday 6/4 at our Binghamton, Cortland, Ithaca, Norwich, and Oneonta locations from 11 am until 1 pm and then from 4 pm until 6 pm. These are cotton masks, though they contain silver and copper. These masks are available to...

Don't Forget Your Flu Shot!

While our primary public health concern at this time is COVID-19, we also want to stress the importance of preventing the spread of influenza. Here are some useful resources to cover the essentials of the flu shot during the pandemic, as well as some seasonal health information.

2020-2021 Flu Season: A Complete Guide to the Flu Vaccine

Medicare – Seasonal Health Guide

Local and Regional Services

211-NY has collected information about services in different communities across NY. Select your county below to connect with these resources, or if you are interested in resources outside of your county, click the icon for all of New York State. We have also included a link to FindHelp.org, which includes a zip code search for services near you.